Q:
How do I wash my Altura Clothing?
A:
Follow the instructions displayed on the garment care label inside every product.
Wash at 30 degrees in a non biological washing powder and line dry.
Do NOT use fabric softeners and do NOT tumble dry.
Q:
The zip on my jacket has broken. Can I get it repaired?
A:
Altura do not offer a repair service, however we would recommend visiting a local haberdashery/tailor to have the zip replaced. Some dry cleaners also offer this service.
Q:
How can I reproof my Altura Jacket?
A:
We would recommend using Granger’s 30 degree wash-in Superpruf Waterproofer to reproof your Altura Jacket. It is as simple as washing your jacket in a washing machine.
Q:
Do Altura products come with a guarantee/warranty?
A:
All Altura products come with a 2 year warranty.
Q:
My Altura garment is faulty. Can I get it replaced under warranty?
A:
If the item is still within its 2 year warranty period, you must return it to the shop from which it was purchased for the item to be inspected under warranty. If the retailer feels the item is faulty, they can then offer you a replacement.
Q:
Are Altura jackets breathable?
A:
All Altura waterproof jackets are waterproof, windproof and breathable. This breathability varies between items. The amount of breathability is dependent on the type of activity the jacket is designed for.
Q:
Are panniers sold in pairs?
A:
This depends on the product, with a variety of pairs and single panniers available. Specific product details can be found on our website or in our catalogues.
Q:
Are spare fittings available for Altura luggage?
A:
Many spares are available; these are all detailed in the Bags Spares section of the Zyro website.
Q:
Does my pannier/ bag come with a shoulder strap?
A:
This is dependent on the model. All briefcase panniers do come with a shoulder strap. All panniers have shoulder strap fittings and shoulder straps can be bought as a spare.
Q:
Are Altura bags waterproof?
A:
This depends on the product. Many Altura bags are waterproof including the Dryline, Orkney, Fuse, Arc and Urban Range. Specific product details can be found on our website or in our catalogues.
Q:
What does the Litre measurement of the bag represent?
A:
This is a measurement of the internal volume of the bag, commonly used on luggage and rucksacks which gives a comparative guide to the size. For panniers that come in pairs volume is usually quoted for the combination of both.
Q:
How should I clean my Altura bag?
A:
Altura bags should be hand washed with warm water (below 30 degrees) using a small amount of soap flakes or a non biological detergent. Altura Bags should not be machine washed or tumble dried.
Q:
Can I adjust the hooks on my panniers for different rack tube diameters?
A:
Both types of Rixen-Kaul hooks used on Altura bags are adjustable for different diameter racks.
Vario fit hooks, used on Arran and Arc panniers, are adjusted with the screw on the hook
KLIICKfix hooks, used on Dryline, Orkney, Urban, Fuse panniers can be adjusted by moving or removing the small grey insert on the underside of the hook.
Full details can be found in the pannier instruction leaflet included with all panniers.